Shipping

Shipping

We offer free shipping with all orders.

Knez.co.au is operating only within Australia and Sri Lanka and products will not be shipped to any other countries currently.

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 1-3 business days from the order date. Once order has dispatched you will receive an email confirmation containing a tracking number and details of which courier, we used to send your purchased items.

Shipping Documentation

KNEZ may be required to provide information such as purchase price, shipment specifics and product details to customs authorities and their authorised agents to comply with local laws. This information could be displayed on the outside of the package.

For further information on customs and duties, you should contact your local customs office.

Redelivery Extra Conditions

If you have made a mistake with your shipping address and your parcel has been returned to us by courier company, you will be required to pay the extra redelivery fee for us to send the goods back to you. KNEZ will be in contact with you via email to confirm the extra delivery cost and details of redelivery.

In cases where a parcel has been returned to us by courier due to address error and you do not pay a redelivery fee, we will refund your order to you less any of our shipment costs including the original cost to ship the goods to you. It's only fair. We keep our prices incredibly low and we're extremely fair when it comes to dealing with our customers. But if you've made an error and haven't notified us, we can't be responsible for that.

If you have any questions with regard to shipping, feel free to contact us on info@Knez.co.au