RETURNS

RETURNS

Super easy & hassle-free returns for 30 days.


Don't worry, be happy!

At KNEZ we committed to provide you the best on-line shopping experience. We want you to be happy with your purchase, really happy. If, for any reason you are unsatisfied with your purchase from knez.com.au, you can send them back to us for a full refund of the purchase price of the goods.  You may also choose to have your refund issued as a store credit if you would prefer.  Saying that, of course there are few small but necessary conditions.

Here's the conditions:

- We cannot accept return items if the item has been worn or used, is dirty or soiled, has been washed or has been damaged or modified in any way.
- All goods returned must be in the same condition they were sent to you - brand new saleable condition, with tags and packaging where appropriate.
- You may return goods to KNEZ within 30 days of your order date.
- You may request a refund in the form of the payment you made (credit card, PayPal, bank deposit) or a store credit if you would prefer.
- We do not refund any shipping costs that you may have paid on your order.
- We do not pay for the postage costs of you sending your order back to us unless your goods are faulty or have been incorrectly sent.


 

How to return something to Knez.com.au

Just send us an email to info@knez.com.au and we will get back to you as quickly as possible with further instructions on how to send back your goods to us. We will email you with the address to send your goods also.

We recommend returning your goods using a trackable registered post service or pre-paid satchel from Australia Post as we can't be held liable for anything you send in the post that does not arrive to us.  So if you have a tracking number, we can be sure it gets here.

Want an Exchange?

No worries!  We usually process exchanges as a new sale.  So basically you just put through a new order for the exchange goods you would like and we refund you for the ones you send back.  Of course we are only too happy with a straight swap for you where appropriate and convenient for you.  Just let us know and we will help out as best as possible.

Received an Incorrect Item?

This is exceptionally rare.  We use special packing systems to make sure we send the right product to our customers.  But if for any reason, something has gone wrong and you do receive an incorrect item, just let us know at info@knez.com.au. We will get back to you with the easiest way to rectify the problem.  And do not worry, we will cover all the costs and make it as hassle-free as possible.  We understand how frustrating this is - it's just as frustrating for us to know we have let someone down.